Privacy Policy

Last updated: October 20, 2026

Your privacy matters to us. This policy explains what personal information Infinite Path collects, why we collect it, how we protect it, and the choices you have. It covers this website and the services our clinicians provide.

Infinite Path is a private counselling and assessment practice in Fort Saskatchewan, Alberta. We follow Alberta's Personal Information Protection Act (PIPA) and the professional standards of each clinician's regulatory college. Where a college standard is stricter than the law, we follow the stricter rule.

Who to contact

Our Privacy Officer is Lareina Dibben. Send any privacy question, request or concern to:

Email: privacy@infinitepath.ca
Phone: 587-735-2343
Mail: Infinite Path, Suite 201, 9835 104 Street, Fort Saskatchewan, AB T8L 2E5

What we collect

When you visit our website

Our contact form: the name, contact details and message you type in.
Website statistics: we use Google Analytics (through Google Site Kit) and Metricool to see how the site is used, such as which pages are visited, the type of device and browser, and the general area a visit comes from. These tools use cookies. We use this information to improve the website, not to identify you. You can block or delete cookies in your browser settings.

When you become a client

Your contact details and an emergency contact
Your date of birth and, for a child, parent or guardian information
Information about your health, history and reasons for seeking support
Session notes, assessment results, reports and the short questionnaires we use to check how services are going
Billing and insurance information, and payment card details (held securely in Jane, our booking system)
Consent forms, and a record of any information we share and with whom

We collect information from you directly: in person, by phone, by email, through Jane, and through our secure intake forms. We collect information from other people, such as a physician, a school or a parent, only with your consent.

Why we use it

To provide and plan your care
To book appointments and send reminders
To bill you or your insurer
To communicate with you
To check how services are going and improve the quality of care
To meet our legal and professional obligations

We collect only what we need for these purposes, and we use it only for these purposes unless you agree otherwise.

Who we share it with

With your consent. For example, your insurer when we bill them directly, or a physician, school or other professional you name. You sign a release form that says what is shared and with whom. A release is usually valid for one year, and you can withdraw it at any time.

Without your consent, only where the law allows or requires it:

When there is a risk of serious harm to you or someone else
When we suspect a child is being abused or neglected, which we must report
When a court order, subpoena or warrant requires it
When a regulatory college reviews a clinician's practice

Where we share information without consent, we tell you, unless doing so would put someone at risk or interfere with a legal process.

We never sell your information.

Service providers we use

We use a small number of trusted services to run the practice. We remain responsible for your information when they hold it, and each one is covered by a written agreement or published terms that protect it.

Jane holds client records, booking, billing and video sessions. Jane stores our records on servers in Canada.
Google Workspace provides our email, our secure intake forms, Google Meet video sessions and internal messaging.
Google Analytics and Metricool provide website statistics.

Information stored outside Canada. Google may store or process information outside Canada, including in the United States. Metricool stores its data in the European Union. They do so only to provide these services to us. Information held in another country may be accessed by authorities there under that country's laws. To ask about our policies for these providers, contact our Privacy Officer.

How we protect it

Client records are kept in Jane, which is encrypted, and only the people involved in your care can see them.
Paper records are kept locked and are shredded when no longer needed.
We send client information only through secure channels, such as Jane messaging or encrypted email, and never by text message.
Everyone on our team is trained in privacy and cybersecurity and agrees in writing to protect your information.

How long we keep records

Adults: 11 years after our last contact with you.
Clients first seen as children: 2 years after their 18th birthday, or 11 years after our last contact, whichever is longer.

The law requires us to keep some records longer. When a record is no longer needed, it is securely destroyed and the destruction is logged.

Your rights

See your record. Ask in writing to the office. We respond within 30 calendar days. Your first copy is free.
Ask for a correction if you think something in your record is wrong.
Withdraw your consent to how we use or share your information, subject to legal limits. We will explain what this means for your services.

In rare cases we may hold back part of a record, for example where releasing it could harm you or someone else, or where it contains another person's information. Psychological test materials are never released; you receive the written report instead. If we hold anything back, we tell you, and on what grounds.

Children and teens

For children, a parent or guardian usually gives consent to services. A child’s privacy matters to us too. Parents are kept up to date on attendance, general progress and any safety concerns, but we do not pass on everything a child says in session. Some teens can consent to their own services once their clinician has confirmed they understand what that means. At the start of services, your clinician will explain what is shared with parents and what stays between them and your child, so everyone knows what to expect.

If something goes wrong

If your information is lost, or seen or shared without permission, we act quickly to limit any harm. Where the law requires it, we report the breach to the Office of the Information and Privacy Commissioner of Alberta and notify you.

Concerns or complaints

Please contact our Privacy Officer first. We take every concern seriously and will work with you to resolve it.

If you are not satisfied, you can contact the Office of the Information and Privacy Commissioner of Alberta:

410, 9925 109 Street NW, Edmonton, AB T5K 2J8
Phone: 780-422-6860 or toll free 1-888-878-4044
Website: oipc.ab.ca

Changes to this policy

We update this policy when our practices change. The date at the top shows when it was last updated.